Call Centers in Mexico

Mexico call centers offer a value proposition driven principally by high quality bi-lingual and Spanish speaking agents, and ease of travel to and from the U.S.   Offshore Group subsidiary company, Vangtel, offers Mexico Shelter Plan services that empower companies with little or no international experience or expertise to establish and maintain Mexico contact center operations that provide low-cost country savings in convenient, nearshore locations.

In partnership with Vangtel, Mexico customer service center operators are freed to concentrate on controlling and providing their core processes and services.  Vangtel’s expert staff executes the following Mexico Shelter Plan functions.

• Recruiting and managing human resources
• Preparing and managing payroll
• Managing Mexican labor relations
• Providing accounting services
• Maintaining and managing physical infrastructure
• Providing security and maintaining workforce safety compliance (OSHA)
• Managing worker transportation
• Ensuring Mexican Customs compliance
• Procuring MRO supplies

When compared to other options for locales at which to site a call center, Mexico is most advantageous because:  Mexico and the United States share a close cultural affinity, time North American time zone compatibility provides for better work flow and ease of communications, and the NAFTA, which provides Treaty NAFTA (TN) visas, facilitates easy travel back and forth between the two countries for training and work purposes.

Vangtel makes establishing your own Mexico Call Center an easy proposition.