Q: Can Vangtel manage my offshore operation in Mexico?
A: Vangtel does not engage in subcontract operations. Vangtel provides comprehensive outsourced support, or "shelter" services that allow companies in the Contact Center and Business Process Outsourcing (BPO) Industries to operate their own facility in Mexico at reduced expense and risk. Further, the client puts full focus on managing their core business processes. Our clients manage their core process... we do the rest!
Q: Under Vangtel's Shelter Program, what are my responsibilities?
A: Vangtel Shelter Program clients perform their customer service, marketing, back office or IT related activities. Vangtel provides service in the following areas:
Q: What are the advantages of operating under Vangtel's Shelter program compared to other options available for offshoring in Mexico?
A: Contract offshoring is preferable for operations that require limited man hours and that do not require direct control over quality. Joint ventures are sometimes beneficial for firms that partner with domestic firms with pre-established sales channels in order to sell into the Mexican market. While the wholly-owned subsidiaries may be the best vehicle for organizations with the highest control requirements, Vangtel Shelter Program is the option of choice for companies that are seeking to start operations rapidly in order best leverage their own competencies by outsourcing non-core functions to a trusted partner.
Q: Aren't other countries more attractive for offshoring than Mexico?
A: Some countries have superior comparative advantages, but when all the variables are analyzed together Mexico has very strong compelling arguments:
Q: Is it better to set up operations in larger cities or along the US-Mexico border?
A: Vangtel is located toward the interior in Hermosillo . The interior of the country has a stable, well-rooted population. Hermosillo is a mid-size city with a population of 700,000 people with strong family ties that make turnover rates in this community lower than those typically experienced on the border or in bigger towns. Clients reap the benefits without sacrificing the quality of the labor pool available.
Q: Haven't costs in Mexico risen over the last few years?
A: Mexico 's economy has benefited as a result of both political and economic stability. Disciplined fiscal policy has kept inflation levels at historical lows, and, as a result, workers have made wage gains. However, Mexico is extremely competitive when one considers all the costs that must be calculated when making an overall assessment. Some of these are:
Q: How does Vangtel reduces my risk and expense?
A: Vangtel Shelter Program's unique structure accomplishes this. Offshore International, Inc. in Tucson , Arizona has agreements with its Mexican sister company, Vangtel Mexico , S.A. de C.V. for the provision of outsourced support, or "shelter" services to firms with whom it signs Shelter Program contracts within the United States . Shelter Program clients minimize risks by operating in Mexico within a US legal framework. Further, Vangtel provides facilities, thereby eliminating the need for clients to make expensive capital investments.
Q: What kind of organizations derive the most benefit from Vangtel's Shelter Plan?
A: From companies big and small managing their own call center/back office operations as well as for outsourcing companies dedicated to serve multiple clients. From fortune 500 companies to medium size corporations with little or no prior international experience. Large corporations understand the value derived from outsourcing non-core, but vital functions to Vangtel, while smaller companies enjoy this benefit as well as the instant acquisition of the numerous skill sets required to operate globally.
Q: What sets Vangtel apart from other providers of similar services?
Vangtel is the first company in Mexico to offer shelter services to non-manufacturing companies. Since Vangtel's parent company, The Offshore Group, is the #1 provider of shelter services in the country, it is no surprise that it is taking this business model to new and exciting markets.
Q: How does Vangtel bill its clients?
A: All of Vangtel invoicing is done from the U.S. through its parent company, The Offshore Group. Vangtel charges its customers market rates for leased space, charges customers for costs incurred in Mexico (payroll, utilities, customs fees, transportation costs, Mexico purchases) on a straight, pass through basis (no mark up) and charges a negotiated Goods and Services Fee that is based on labor hours.
“Mexico is an attractive offshore location not only because of considerable savings, but also because the quality of labor exceeds all expectations."
Felix Tonella Platt
General Manager
Vangtel Offshoring Solutions
