Felix Tonella
General Manager
ftonella@vangtel.com
Felix has developed his career around the US-Mexico region. He started at GE Aircraft Engines were he graduated from the Operations Management Leadership Program (OMLP) completing assignments and training prerequisites in both US and Mexico locations. Felix obtained call center experience with GE Consumer Finance where he held the position of Six Sigma Black Belt. He was part of the team that initiated GE’s consumer banking operation in Mexico.
Felix has a degree in Industrial Engineering from Monterrey Institute of Technology & Higher Education (ITESM) in Monterrey Mexico and an MBA in International Management from Thunderbird, The Garvin School of International Management in Phoenix, AZ. Additionally, he is a member of Mexican business associations known as the Chamber of Industries (CANACINTRA).
Tom Rocca
Advisory Board / Business Development
trocca@vangtel.com
Tom has over 23 years of experience in customer service and sales technology re-engineering for call centers. As an industry expert, Mr. Rocca is a frequent speaker at regional customer service and consumer affairs seminars focused on contact center technologies and giving legislative updates. He has written many articles and participated in numerous speaking engagements on “Trends and Facts on Consumer Contact Center Technologies”, “Industry Legislative Updates”, “Choosing an Outsourcing Partner” and “Compliance in an Evolving Contact Center Environment”.
Tom Rocca has been an active member of the American Teleservices Association (ATA) since 1987 and currently serves at its past chairman and sits on the national board of directors. Since 1990, he has also been an active member of SOCAP International / Society of Consumer Affairs Professionals and is the past president of the Georgia chapter. He also serves on the ICSA Georgia board of directors, in Atlanta.
Bushra Ahmad
Marketing & New Business Development
Offshore International, Inc.
bahmad@vangtel.com
Bushra coordinates and supports the New Business Development and Marketing activities at The Offshore Group Corporate Office, located in Tucson, Arizona. She acts as liaison between Vangtel and Offshore International, Inc. to provide essential marketing aid and research to assist clients. Her research and communications skills were developed in technical and academic environments. Bushra holds a B.S. in Electrical Engineering and an M.A. in Hispanic Linguistics from the University of Arizona.
